SERVICE AGREEMENTS
We can provide ongoing, priority, and discounted,
design, development, integration or training support
for your integration environment.
We offer three levels of monthly Service Agreements
that can be pre-purchased (no annual contracts).
Contact us at info@bluepeaksolutions.com for purchase details.
Requires an executed Professional Services Agreement.
Services provided beyond an SLA will be billed at our current hourly rate.
Bronze: $1,750 ($100 savings)
24 hour Response
Support: 10 hours/month
Silver: $2,700 ($260 savings)
12 hour Response
Support: 15 hours/month
Monthly Health Report
Gold: $3,500 ($570 savings)
4 hour Response
Support: 20 hours/month
Monthly Health Report
1 Hour Expert Design Session
Services provided include (but not limited to):
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Integration Development and Maintenance
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CRM (Dynamics or SFDC) Development and Administration
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Error Reporting and Troubleshooting
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Data Cleanup and De-duplication support
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Dashboard and Report creation
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Custom Connector Development
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CRM User/Security Administration
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CRM User Training and Adoption Sessions
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Project Management and Planning