SERVICE AGREEMENTS

We can provide ongoing, priority, and discounted, 

design, development, integration or training support 

for your TCI/Scribe or Dynamics/SFDC environment.

We offer three levels of monthly Service Agreements

that can be pre-purchased (no annual contracts).

Contact us at info@bluepeaksolutions.com for purchase details.

Requires an executed Professional Services Agreement.
Services provided beyond an SLA will be billed at our current hourly rate
.

Bronze:   $1,900   ($200 savings)

24 hour Response

Support:  10 hours/month

Monthly Health Report

Silver:   $2,600   ($375 savings)

12 hour Response

Support:  15 hours/month

Monthly Health Report

Gold:   $3,400   ($600 savings)

4 hour Response

Support:  20 hours/month

Monthly Health Report

1 Hour Expert Design Session

Services provided include (but not limited to):

  • TCI Integration Development and Maintenance

  • CRM (Dynamics or SFDC) Development and Administration

  • Error Reporting and Troubleshooting

  • Data Cleanup and De-duplication support

  • Dashboard and Report creation

  • Custom Connector Development

  • CRM User/Security Administration

  • CRM User Training and Adoption Sessions

  • Project Management and Planning